Howto:Replace a missing or stolen MetroCard

From NYCwiki
Jump to: navigation, search
NYC howto: Melting pot or salad bowl, "cook up" your neighborhood with this tasty civic recipe

Courtesy of the Metropolitan Transportation Authority

Physically losing your MetroCard doesn’t mean that you’ve lost the value remaining on your card. If you’ve lost a Pay-Per-Ride MetroCard, this unfortunately cannot be replaced if it is lost or stolen. If you’ve lost or had stolen a 30-Day Unlimited Ride MetroCard, 7-Day Express Bus MetroCard, EasyPay Xpress, Reduced-Fare EasyPay or Reduced-Fare MetroCard, follow the instructions below to replace these cards.


What You'll Need to Start

The credit card or debit/ATM card information that you used to purchase your MetroCard


The MTA has made it easy to replace:

  • 30-Day Unlimited Ride MetroCard and the 7-Day Express Bus MetroCard (both provide balance protection if purchased with a credit card or debit/ATM card).
  • EasyPay Xpress and Reduced-Fare EasyPay option Metrocard.

Step 1

If you lose the 30-Day Unlimited MetroCard, the 7-Day Express Bus MetroCard, or the EasyPay Xpress MetroCard, call the EasyPay Account Service Center at 1-877-323-7433 immediately if your card is lost or stolen. They will deactivate your card to protect you from unauthorized charges. They will also send you a replacement card in the mail.

Step 2

If you lose a Reduced-Fare MetroCard: Call 718-330-1234. They will deactivate your MetroCard and send you a new one, containing fare value left on the lost or stolen MetroCard at the time of deactivation. Please note that they do not issue a temporary card when you report a lost or stolen Reduced-Fare Card. Allow two/three weeks to receive your replacement Reduced-Fare MetroCard.


For additional information, visit the MTA website:

Personal tools

Flagship Projects