Howto:Replace a missing or stolen MetroCard

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Courtesy of the Metropolitan Transportation Authority

Physically losing your MetroCard doesn’t mean that you’ve lost the value remaining on your card. If you’ve lost a Pay-Per-Ride MetroCard, this unfortunately cannot be replaced if it is lost or stolen. If you’ve lost or had stolen a 30-Day Unlimited Ride MetroCard, 7-Day Express Bus MetroCard, EasyPay Xpress, Reduced-Fare EasyPay or Reduced-Fare MetroCard, follow the instructions below to replace these cards.

Contents

What You'll Need to Start

The credit card or debit/ATM card information that you used to purchase your MetroCard

Steps

The MTA has made it easy to replace:

  • 30-Day Unlimited Ride MetroCard and the 7-Day Express Bus MetroCard (both provide balance protection if purchased with a credit card or debit/ATM card).
  • EasyPay Xpress and Reduced-Fare EasyPay option Metrocard.

Step 1

If you lose the 30-Day Unlimited MetroCard, the 7-Day Express Bus MetroCard, or the EasyPay Xpress MetroCard, call the EasyPay Account Service Center at 1-877-323-7433 immediately if your card is lost or stolen. They will deactivate your card to protect you from unauthorized charges. They will also send you a replacement card in the mail.

Step 2

If you lose a Reduced-Fare MetroCard: Call 718-330-1234. They will deactivate your MetroCard and send you a new one, containing fare value left on the lost or stolen MetroCard at the time of deactivation. Please note that they do not issue a temporary card when you report a lost or stolen Reduced-Fare Card. Allow two/three weeks to receive your replacement Reduced-Fare MetroCard.

Links

For additional information, visit the MTA website: http://www.mta.info

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